Shipping & Returns

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer shipping to Canadian addresses only. Rate is calculated at checkout.

*We currently don't ship to Northwest Territories, Yukon or Nunavut.

All orders are shipped via Canada Post and arrive to you between 3-7 business days.

Free local delivery! We ship out of Mississauga, Ontario. Free local delivery is about a 15km radius from the red pointer on the map below. Enter your postal code during checkout to see if you qualify!

Local deliveries are made between 6pm-8pm weekdays and between 10am-4pm on Saturdays.

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Return & Exchange Policy

13WICKS Candle Co. does not offer returns or exchanges at this time.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@13wickscandleco.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.